Returns, Refunds & Cancellation Policy

Last updated: 20 October 2026

This policy covers cancellations, returns, exchanges and refunds for orders placed on Shimio. It forms part of our Terms of Use and does not limit your rights under the Consumer Protection Act, 2019. Shimio accepts prepaid orders only.

1. Cancelling an order

You can cancel from your Account → Orders page, the invoice page, or by contacting us, before the order is dispatched (before the courier collects it from the shop). The full amount you paid, including any delivery charge, is refunded immediately.
Once dispatched, the order cannot be cancelled; you can use the return process below if the item qualifies.
The Seller or Shimio may cancel an order if the item is unavailable or the price was listed in error. You will get a full refund.

2. Returns and exchanges

You may request a return, replacement or exchange from Account → Orders within 7 days of delivery, as recorded by the courier.

Wrong, defective, damaged, not as described, missing item or wrong size chart: return shipping is paid by the Seller and you get a full refund.
Lost or damaged in transit: Shimio bears the cost and you get a full refund.
Change of mind or wrong size chosen (where the listing was accurate): you may return the item. A change-of-mind return charge is deducted from the refund (see section 3).
First exchange is free. For each item in your order you may exchange once for a different size or colour of the same product, within the 7 days, subject to availability. Shimio pays the shipping for that first exchange. Any further exchange of the same item is treated as a change-of-mind return.
If the replacement costs more than you paid, you pay the difference online before it is dispatched; if it costs less, the difference is refunded. The price never exceeds the MRP.
If the cause cannot be determined, Shimio bears the cost and you get a full refund.

Not returnable for change of mind: innerwear, lingerie, socks and swimwear; customised or personalised products; perishable goods and opened consumables; and any product marked non-returnable on its page before you bought it. Your rights for a defective, wrong or not-as-described item always apply.

You do not need to record an unboxing video. Photos or a short video of the problem help us decide faster, but are not compulsory.

3. Change-of-mind return charge

If you return an item for change of mind, only these two things are deducted from your refund: a return processing fee of ₹49 (including GST), and reverse shipping at the slab rate shown on the product page for the product's weight. The total never exceeds the lower of ₹149 or 15% of the price you paid, and never exceeds the amount being refunded. This charge is shown on the product page and at checkout before you pay. No other charge is deducted from a refund.

If you refuse delivery or are unavailable after the courier's attempts, the forward and return shipping is deducted from your refund, within the same cap.

4. How refunds work

The Seller checks a returned item within 48 hours of receiving it. Shimio starts your refund within 48 hours after the return is accepted.
Refunds go to your original payment method (card, UPI or bank account). Your bank or UPI app usually takes 5–7 business days to show it.
The delivery charge you paid is refunded when an order is cancelled before dispatch, or when the return is due to the Seller's or Shimio's fault.
A credit note is issued for a returned item, and a fresh invoice for an exchange.

5. Need help?

Contact us at support@shimio.in or +91 9015104910 (Monday to Saturday, 9:00 AM to 6:00 PM IST (closed Sundays and national holidays)), or raise a ticket on the Grievance Redressal page.