Grievance Redressal & Your Data Rights
Last updated: 20 October 2026
Shimio has appointed a Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.
Grievance Officer
Paras Sharma, Senior Grievance Officer
Shimio, Vijaynagar, Totu, Shimla, Himachal Pradesh 171011, India
Email: grievance@shimio.in
Phone: +91 7018044230
Monday to Saturday, 9:00 AM to 6:00 PM IST (closed Sundays and national holidays)
Business details
Paras Sharma, sole proprietor, trading as Shimio
Vijaynagar, Totu, Shimla, Himachal Pradesh 171011, India
GSTIN: 02OULPS3414K1Z6
How to complain
Use the form on this page, or email the Grievance Officer with your order number and details. You will receive a ticket number and a copy of your complaint as we recorded it.
Our timelines
| Type of complaint | Acknowledgement | Resolution |
|---|---|---|
| Orders, products, sellers, deliveries, refunds | Within 48 hours | Within one month |
| Content or account on the Platform (for example, a review, listing or user content you object to) | Within 24 hours | Within 7 days |
| Content exposing someone's private areas, showing nudity or sexual acts (including morphed or AI-generated images), or impersonating a person | Immediately | Removed within 2 hours |
| Personal data requests (access, correction, erasure, withdrawal of consent, nomination) | Within 48 hours | As soon as possible, and within the time set by the DPDP rules |
We may ask you to verify your identity for account and data requests.
Raise a request
Use this form for complaints and for your data rights (access, correction, deletion, withdrawing consent, nomination). For deletion and data-access requests we will also email you a confirmation link to make sure the request really comes from you.
If you are not satisfied
- Consumer complaints: National Consumer Helpline on 1915 or consumerhelpline.gov.in, or a consumer commission through e-Daakhil.
- Content decisions: you may appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days of our decision.
- Personal data complaints: after using our process, you may approach the Data Protection Board of India.
Seller details
After a purchase, you may ask the Grievance Officer in writing for the seller's name, address, branch addresses, website, email and other details needed to resolve your dispute.
