Terms & Conditions
Last updated: 20 October 2026
These Terms of Use ("Terms") govern your use of shimio.in and the Shimio mobile app (the "Platform"). The Platform is operated by Paras Sharma, sole proprietor, trading as Shimio, Vijaynagar, Totu, Shimla, Himachal Pradesh 171011, India, GSTIN 02OULPS3414K1Z6 ("Shimio", "we", "us"). By using the Platform or placing an order, you agree to these Terms, our Privacy Policy, our Returns, Refunds and Cancellation Policy and our Shipping and Delivery Policy, which form part of these Terms. These Terms are an electronic record under the Information Technology Act, 2000 and need no physical signature.
1. What Shimio is
1.1 Shimio is an online marketplace. Independent shops from Shimla's markets, including Tibetan Market, Lakkar Bazaar, Lower Bazaar and Mall Road, and from other places in India ("Sellers"), sell their own products on the Platform.
1.2 Shimio is a "marketplace e-commerce entity" and an "intermediary" under Indian law. Shimio provides the Platform, payment collection, delivery coordination and customer support. Shimio does not own the products listed and is not the seller. The contract of sale for each product is between you and the Seller.
1.3 Each product page shows the Seller's name, market, address, customer care contact and rating. The Seller's name, address and GSTIN also appear on your tax invoice. After a purchase, you may ask our Grievance Officer in writing for further Seller details needed to resolve a dispute.
2. Who can use Shimio
2.1 You must be at least 18 years old and able to enter a binding contract under Indian law to create an account or buy. By using the Platform you confirm that you meet these conditions.
2.2 You are responsible for keeping your login details safe and for activity on your account. Tell us at support@shimio.in at once if you suspect misuse.
2.3 You may close your account at any time from your account settings or by emailing us. Records we must keep by law, such as invoices, will be retained as our Privacy Policy explains.
3. Products, prices and listings
3.1 Sellers provide product descriptions, photos, specifications and prices, and are responsible for their accuracy. Handmade items may vary slightly in colour, size and finish, and product pages say so where relevant.
3.2 Prices are fixed, in Indian Rupees, and include GST. No bargaining applies. Prices never exceed the MRP.
3.3 Delivery charges, return charges and any other charge are shown on the product page or at checkout before you pay. We do not add hidden charges or charges for services unrelated to your order.
3.4 A discount or "sale" price is shown only where the higher reference price is genuine. If a price is clearly wrong or an item is unavailable, the order may be cancelled and you will receive a full refund.
3.5 Search results are ranked on relevance to your search, market, availability, rating and recency. If we ever show sponsored or promoted listings, they will be clearly labelled "Sponsored".
3.6 We do not use dark patterns. We do not use false urgency, pre-ticked boxes, hidden costs, forced sign-ups or confusing cancellation steps.
4. Orders and payment
4.1 Shimio accepts prepaid orders only. Payment is made online through our authorised payment gateway (cards, UPI, net banking or wallets). Shimio does not store your card or UPI credentials.
4.2 An order is confirmed when payment succeeds and you receive an order confirmation. The order is a contract between you and the Seller.
4.3 Payment made to Shimio for an order is treated as payment to the Seller.
5. Delivery, cancellation, returns and refunds
Delivery is covered by our Shipping and Delivery Policy. Cancellations, returns, exchanges and refunds are covered by our Returns, Refunds and Cancellation Policy. Nothing in those policies or these Terms reduces your rights under the Consumer Protection Act, 2019.
6. Reviews and content you post
6.1 Reviews must be honest and based on your own experience of a product you bought. Verified-buyer reviews are published directly; others are checked before publishing.
6.2 We do not publish paid, incentivised or fake reviews, and we do not suppress genuine negative reviews. We may remove reviews that are false, abusive, unlawful or unrelated to the product.
6.3 By posting content, you allow Shimio to display it on the Platform and in Shimio's promotion of the product. You remain its owner.
7. Content and conduct rules
You must not use the Platform to host, display, upload, publish, transmit or share any content that:
- (a) belongs to someone else and which you have no right to share;
- (b) is obscene, pornographic, paedophilic, invasive of another person's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, or promotes money laundering or gambling;
- (c) is harmful to children;
- (d) infringes any patent, trademark, copyright or other proprietary right;
- (e) deceives or misleads about its origin, or knowingly communicates misinformation or patently false information;
- (f) impersonates another person;
- (g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order, incites any offence, or prevents investigation of any offence;
- (h) contains software viruses or other code designed to interrupt, destroy or limit any computer resource; or
- (i) violates any law in force.
You must also not place fake orders, scrape or copy the Platform, try to break its security, or abuse returns or refunds. We may remove content and suspend or close accounts that break these rules, and report unlawful activity to the authorities.
8. Intellectual property
Shimio owns its name, logo, website design and software. Sellers own their product photos and descriptions. You may not copy or reuse any of them without permission. If you believe content on the Platform infringes your rights, contact our Grievance Officer.
9. Sellers
Sellers are bound by the Shimio Merchant Agreement, which is published on the Seller Registration page and signed by each Seller before listing. Each Seller is responsible for the quality, legality, labelling, safety and warranty of its products, and for its own taxes.
10. Liability
10.1 Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
10.2 Subject to clause 10.1, Shimio is not liable for indirect or consequential loss, and Shimio's total liability for any order is limited to the amount you paid for that order.
10.3 The Seller remains responsible for product defects, product safety and warranty claims.
11. Your responsibility to us
If you break these Terms, misuse the Platform or infringe someone else's rights, and Shimio suffers a third-party claim or penalty as a result, you will compensate Shimio for the reasonable loss caused. This does not apply to ordinary use of the Platform or to complaints made in good faith.
12. Events beyond our control
Shimio and Sellers are not responsible for delays or failures caused by events beyond reasonable control, such as landslides, heavy snowfall, floods, road closures, government orders, network or payment-system outages. We will keep you informed and refund you if your order cannot be fulfilled.
13. Grievances and disputes
13.1 Complaints can be raised with our Grievance Officer, Paras Sharma, at grievance@shimio.in or through the Grievance Redressal page. Timelines are set out on that page.
13.2 These Terms are governed by the laws of India. Courts at Shimla, Himachal Pradesh have jurisdiction. This does not affect your right to approach a consumer commission or the National Consumer Helpline.
14. Changes and general terms
14.1 We may update these Terms to reflect changes in law or in our services. The version shown when you place an order governs that order. We will notify you of significant changes on the Platform or by email.
14.2 If any part of these Terms is found invalid, the rest stays in force. Our failure to enforce a term is not a waiver of it.
14.3 If Shimio's business is transferred to a company or limited liability partnership, these Terms will continue with that entity.
15. Contact
Shimio, Vijaynagar, Totu, Shimla, Himachal Pradesh 171011, India · support@shimio.in · +91 9015104910 · Monday to Saturday, 9:00 AM to 6:00 PM IST.
